Generally, tickets with a direct personal reference can be submitted within 7 days after the inspection, so that the increased fare charge is reduced to €7, depending on the case. This means: the name of the person checked must appear on the ticket.
You are welcome to submit a scan of the requested documents here for final verification (picture/scan of the ticket and, if applicable, customer card/proof of entitlement).
If you have lost your personal ticket and need more time to provide proof, please use the option of an extension of the deadline.
The following tickets are accepted for belated presentation:
- Subscriptions (personal ones always, transferable ones only once a year for the subscriber)
- Berlin Ticket S (not valid if no number was entered at the time of inspection)
- Semester tickets (with positive validation)
- Severely disabled person's identity card with supplementary sheet and valid token
- Pupil and trainee tickets
- Mobile, online and print tickets with the corresponding name
Transferable tickets, such as single-trip tickets, 24-hour tickets, day passes or eco-friendly tickets ("VBB-Umweltkarten"), are excluded from the reduction of the increased fare charge.
Alternatively, the documents (ticket inspector's handout, ticket, if applicable customer card/proof of entitlement) can be presented personally at the increased fare charge customer office ("EBE-Kundenbüro") or customer centre at Ostbahnhof (main hall on the ground floor or on the gallery). Please note that reductions of the increased fare charge cannot be checked and processed at the customer office at Ostbahnhof until 2 p.m. on the next working day after the ticket inspection.
Subscription customers of the S-Bahn Berlin can also present their ticket at any other customer centre of the S-Bahn Berlin within the above-mentioned time limit.
To subsequent presentation
Please understand that, in certain cases, we might still require you to present the original ticket at our customer office.